Last updated: 28 July 2026
These terms apply to every order placed through goodmerch.co.nz. By requesting a quote or placing an order, you agree to be bound by them.
Good Merch is a trading name of ONBRAND Group. Throughout these terms, “we”, “us”, and “our” mean Good Merch. “You” and “your” mean the customer placing the order.
1. How Ordering Works
Good Merch is quote-based, not instant checkout. Here’s the process:
- Browse the site and pick the products you want.
- Submit a quote request, including your branding or artwork requirements.
- We confirm your artwork and branding details with you.
- We send a quote within 24 hours of receiving everything we need from you.
- You approve the quote.
- We invoice you. Payment is by invoice or bank transfer.
- Once payment is confirmed, we move your order into production.
No order is confirmed until you’ve approved a quote and payment has been received in accordance with Section 5. Prices, artwork, and delivery timing shown before that point are indicative only.
2. Quotes and Pricing
- Quotes are valid for 14 days from the date issued, unless we state otherwise in writing.
- All prices exclude GST unless stated. GST is added at the applicable rate at checkout or invoicing.
- Quotes exclude freight and any artwork or setup charges unless these are itemised in the quote.
- Final pricing depends on confirmed artwork. A quote given before artwork is finalised is indicative only, and may change once we see the final files.
- We’ll always confirm final pricing with you in writing before production starts.
3. Artwork and Branding
- You’re responsible for supplying artwork that’s accurate and ready for production. We’ll flag any issues we spot, but we’re not responsible for checking your artwork against your brand guidelines.
- We’ll send you a digital proof before production. Production only starts once you’ve approved that proof in writing (email is fine).
- We provide one artwork proof at no charge. Further proof rounds may incur a small charge, which we’ll confirm before proceeding.
- Once you’ve approved a proof, we’re not liable for errors in that artwork, including colour, spelling, or layout, even if the error originated with the file you supplied.
- Colours may appear differently across screens and devices. If you haven’t supplied PMS colours, we’ll select the closest match and the approved proof stands as the final reference.
- If you cancel an order after a proof has been created, you’re liable for any artwork, admin, and freight costs already incurred. We’ll confirm this cost before cancelling.
4. Payment
- All orders must be paid in full before production begins, unless we’ve agreed otherwise in writing.
- Payment is by invoice or bank transfer. Bank details are provided on your invoice.
- Orders are confirmed and enter production only once payment has cleared in our account.
- Overdue invoices may incur interest at 2% per month from the invoice date, and you’re liable for any reasonable costs we incur recovering unpaid amounts.
5. Production and Delivery
- Production timelines are confirmed once your quote is approved and payment is received. Timelines vary by product and decoration method.
- Delivery dates are estimates. We’re not liable for delays caused by couriers, freight providers, or other events outside our reasonable control.
- Delivery costs are calculated separately and confirmed on your quote or invoice.
- Risk in the goods passes to you once they’re delivered to the address you’ve provided. You’re responsible for the goods from that point.
- Ownership of the goods stays with us until we’ve received payment in full. If your account remains unpaid, we may recover unpaid stock, and you’ll be liable for our reasonable costs in doing so.
6. Cancellations
- Cancellations must be requested in writing.
- If you cancel before artwork approval and before we’ve committed to stock or production, we’ll refund what you’ve paid, less any costs already incurred (e.g. artwork setup).
- If you cancel after artwork approval or once production has started, we may not be able to cancel the order. Where cancellation is possible, you’re liable for product costs, artwork costs, and a cancellation fee to cover administration, which we’ll confirm at the time.
7. Returns and Faulty Goods
Because branded and decorated products are made to your specification, we don’t accept returns for change of mind.
We will replace, repair, or refund goods where:
- the goods are faulty or don’t match the approved artwork proof, or
- there’s a genuine error on our part in production or supply, or
- goods arrive damaged.
To claim, contact us within 5 working days of delivery with your order number and photos of the issue. Goods returned under this section must be in the condition you received them, with all packaging.
This section doesn’t limit any rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986, to the extent those Acts apply to your purchase. Nothing in these terms excludes, restricts, or modifies any right or remedy you can’t lawfully exclude under NZ law.
8. Samples
- Branded samples (your artwork printed on an actual item) can be arranged. Cost varies by product and will be confirmed when you ask.
- Unbranded samples can be provided free of charge if returned to us within 14 days, in resalable condition, with original packaging and tags. Return shipping is at your cost.
- Samples not returned within 14 days, or returned damaged or incomplete, will be invoiced at full price.
9. Intellectual Property
- You retain ownership of your logo, brand assets, and any artwork you supply to us.
- We retain ownership of any concepts, mockups, or visuals we create as part of preparing your quote or proof, unless you go ahead with the order.
- You can’t share mockups or concepts we’ve created with another supplier or use them elsewhere without our agreement.
10. Liability
- Our total liability for any order is limited to the value of that order.
- We’re not liable for indirect or consequential loss, including lost profits or lost business opportunities.
- Nothing in this section limits any liability that can’t lawfully be limited under NZ law, including under the Consumer Guarantees Act 1993.
11. Privacy
We collect and use your personal information in accordance with our [Privacy Policy]. This includes information you provide when requesting a quote, uploading artwork, or placing an order.
12. Changes to These Terms
We may update these terms from time to time. The version in effect at the time you request a quote is the one that applies to your order. We’ll post the current version on this page.
13. Governing Law
These terms are governed by New Zealand law. Any disputes arising from these terms or an order with Good Merch are subject to the jurisdiction of the New Zealand courts.
14. Contact
Questions about these terms, an order, or a quote? Reach us at sales@goodmerch.co.nz or via our Contact page.